Just fired Comcast....

[GregInPitt]

Had FIOS. Exceptional service by pricy.

Nice young guy going door to door in our neighborhood a few weeks back offered an exceptional deal that would have saved me $800/year. So we checked it out and then signed up. More channels, supposed faster internet (150/150)....

The Comcast install was pretty cumbersome. The comcast signal in the coax is not strong enough to use the previous wiring in my house, some of which was embedded in the walls (1 splitter in the wall). The installer took 5 hours, and the installer had to wrap the cable around my house and back into my basement/rec-room to get a good enough signal for the router. Then the whole thing went out that night. Came back the next day and added an amplifier in the line. OK.

But then some channels just go out at times. Call and get on hold for 1/2 hour, then told that there is a system outage. One time was the night the Bucco's were on ESPN. They can't even provide ESPN with reliability. Other times channels are choppy (freeze up then go then....). Also, the wireless is slower than what we had with FIOS. It may be 150/150 hard wired, but the wireless is terrible. My son's room barely had a signal, and the Infinity router was in the same place as the FIOS router.

30 day money back guarantee by Comcast so after Verizon came and put my place back in service on FIOS I called Comcast. But after I got through their computers were down so they could not disconnect me. They were to call me back at a specific time but did not. I called them again and finally got disconnected. I explained to the nice young lady that my service was below what I was willing to put up with. Even told her I had trouble with the disconnect. She defended Comcast in that their computers services are supplied by a 3rd party. That makes it OK??

Goodby Comcast. Hello FIOS.

 

[TheGLOV]

But did you get the Big Ten channel?

That's the only important thing my friend.

 

[PennState1997]

I've had both and slight edge to FIOS but if Comcast is a D, Fios service is D+.

 

[Blueblood4eva]

Verizon has a corporate culture a burglar would envy, causing one to always have to watch their back. Unfortunately they also have FIOS which is the absolute best. Never a blip in either internet or digital television. Really sucks to have to deal with the crooks, though.

 

[PennStateNate]

Have DTV and hate it now. It was good about 8 years ago, now the channels suck, everything is pricey.

Really thinking about doing an antenna, netflix, and stream.

 

[bplionfan]

Verizon just tried slamming me with additional services. I called with technical issue and they had to credit my account. After I get an email that said thanks for signing up for Epix and faster internet. I call back to see why I got the email and they say that I asked to have those services added. I say you need to listen to the recorded call, I did no such thing. They say I can have those services for free. I say fine but I don't appreciate the attempt to scam me. I am awaiting higher ups to call me to discuss.

 

[Nittany Ziggy]

I haven't used Comcast since the mid 1990s but your story, and my previous experience, just caused me to call them and fire them again! I hate those co@ksu@kers (not that there is anything wrong with that).

 

[Blueblood4eva]

Verizon just tried slamming me with additional services. I called with technical issue and they had to credit my account. After I get an email that said thanks for signing up for Epix and faster internet. I call back to see why I got the email and they say that I asked to have those services added. I say you need to listen to the recorded call, I did no such thing. They say I can have those services for free. I say fine but I don't appreciate the attempt to scam me. I am awaiting higher ups to call me to discuss.

So typical. They lie with unfettered abandon. So many people who don't or can't pay attention get scammed........and Verizon knows it.

 

[GregInPitt]

But did you get the Big Ten channel?

That's the only important thing my friend.

Yea, both had/have the B10 network. But the night not too long ago when the Bucco's were on ESPN I had no ESPN service and almost missed Raising It. That was the last straw..... AND, I was not taking a chance on missing a PSU football game with Comcast's "outages"......

 

[BBrown]

Have DTV and hate it now. It was good about 8 years ago, now the channels suck, everything is pricey.

Really thinking about doing an antenna, netflix, and stream.

Yea something really went off the rails at DTV over the last 6+ years. They used to be very good both in quality and customer service but apparently the became the same greedy corpulent beings that everyone else is.
I concur on the Verizon product and also on their only semi-bad customer service.

 

[Nittany Ziggy]

I'll take direcTV any day of the week over the other two thieving outfits!

 

[fairgambit]

I've had Comcast and Verizon (presently). Both have their issues, so to me the choice is based on cost. Right now Verizon has a better deal, but it's still waaaay overpriced.

 

[Peetz Pool Boy]

Had FIOS. Exceptional service by pricy.

Nice young guy going door to door in our neighborhood a few weeks back offered an exceptional deal that would have saved me $800/year. So we checked it out and then signed up. More channels, supposed faster internet (150/150)....

The Comcast install was pretty cumbersome. The comcast signal in the coax is not strong enough to use the previous wiring in my house, some of which was embedded in the walls (1 splitter in the wall). The installer took 5 hours, and the installer had to wrap the cable around my house and back into my basement/rec-room to get a good enough signal for the router. Then the whole thing went out that night. Came back the next day and added an amplifier in the line. OK.

But then some channels just go out at times. Call and get on hold for 1/2 hour, then told that there is a system outage. One time was the night the Bucco's were on ESPN. They can't even provide ESPN with reliability. Other times channels are choppy (freeze up then go then....). Also, the wireless is slower than what we had with FIOS. It may be 150/150 hard wired, but the wireless is terrible. My son's room barely had a signal, and the Infinity router was in the same place as the FIOS router.

30 day money back guarantee by Comcast so after Verizon came and put my place back in service on FIOS I called Comcast. But after I got through their computers were down so they could not disconnect me. They were to call me back at a specific time but did not. I called them again and finally got disconnected. I explained to the nice young lady that my service was below what I was willing to put up with. Even told her I had trouble with the disconnect. She defended Comcast in that their computers services are supplied by a 3rd party. That makes it OK??

Goodby Comcast. Hello FIOS.

You only think you got rid of Comcast. There's a good chance that you're going to get bills ....and more bills and then they won't be able to find record of your disconnect.

 

[Peetz Pool Boy]

Yea something really went off the rails at DTV over the last 6+ years. They used to be very good both in quality and customer service but apparently the became the same greedy corpulent beings that everyone else is.
I concur on the Verizon product and also on their only semi-bad customer service.

You have to find the secret email address for the Office of the President. Whenever I have a problem, I email them and someone in their HQ calls me within 1 hour and solve whatever problem there is.

Since the AT&T buyout, this email address has probably been retired.

 

[TheGLOV]

That Comcast I'm moving commercial is a big joke. Those A-holes did a number on me twice.

If you ever try to down-grade,....you only get a marginal reduction in a bill. Makes no sense. But if you sign up on a special promo, you get the world.

 

[Lefty Hill]

Never had a problem with Comcast (knock, knock). Verizon is a whole other story, though. Sometimes I think it's where you live.

 

[anon_is9z1n0h3zblb]

Had Directv for a long time but dumped them about a year and a half ago due to customer service that just became impossible to deal with. Went to Comcast as that was my only other option at the time and hated that. Technology seemed to be a decade behind directv and channel selection was much worse than advertised. When U-verse moved into my neighborhood about 9 months ago I jumped on that. Still not perfect but much happier with that then Comcast. Don't even remember ever calling their customer service line after a call about system setup, but that's about it. Only downside was U-Verse doesn't carry NHL network, which I didn't realize when I signed on, so that's on me. Internet speeds are slightly less than Comcast was, but the whole trade off was worth it. I'm actually pretty stunned that AT&T managed to do a decent job, but I'm not expecting it to last.

 

[Cvilleguy12]

Comcast is the worst. Their customer service is a joke, they do not listen, they talk over you, & can never solve the problem.

 

[bwifan]

Kicked Comcast to the curb in the mid 90s and been Fios ever since. Never had a problem and excellent service when I called with questions. Comcast has called me numerous times to come back and I never will. I would go satellite before comcast.

 

[Sviatoslav]

I cancelled cable altogether about six months ago. Had DTV at the time. Swore that I would never go back. But I just had Comcast installed last week, my will broken by the thought of missing a game on TV this season. So I'll line up like a sucker and take my gut punches.

Comcast uses a 3rd-party installer in my area. They came out and installed the receivers in my home and the main unit was boot-looping before the guy even left the house. He said he fixed it, couple hours later it reboots again. To Comcast's credit, they sent out one of their own techs the next day and he was impressive. Brought a new reciever, new modem, recabled all our runs, knew all the foibles of their gear and gave me some pro tips. the guy was good. (i'm in IT and he knew his $%#) I will be calling him directly if we ever need help (got his cell number).

 

[nits74]

Kicked Comcast to the curb in the mid 90s and been Fios ever since. Never had a problem and excellent service when I called with questions. Comcast has called me numerous times to come back and I never will. I would go satellite before comcast.

I've been with Comcast, Fios, and back to Comcast. My next move will be to Direct TV since the takeover by AT&T.

 

[Nittany123]

Have DTV and hate it now. It was good about 8 years ago, now the channels suck, everything is pricey.

Really thinking about doing an antenna, netflix, and stream.

Thinking about the same thing. How will you stream College Football? That's the only reason I still have DTV. Watch Netflix and Amazon Prime almost exclusively now. DTV is expensive with 200 channels of crap.

 

[retsio]

Comcast sucks....no other way to say it. I have had too many issues of installation, reboots and wiring with Comcast, but the only way to get service is to hammer them for any injustice or fault.

Do not call their 800 number and get patched in to the Philippines, Pakistan, Peru, Costa Rico or Mexico -- the international call centers do not have the authority to do ANYTHING.

Call the Headquarters in Philadelphia and ask for the EXECUTIVE ASSISTANCE CUSTOMER SERVICE people at 215-286-1700. This sub-office is part of the President's office and these ladies have authority and can get anything corrected. Comcast has Exec Admin offices in several cities across the US and they will call you back. Unfortunately, I have had to use this approach too many times.