Olympic Ticket Refund

[GantryZ]

This is a PSA to anyone who bought tickets for Tokyo via Cosport that you have to fill out some BS survey to get your refund. Check your email and look at this unbelievable part:

"We hope you understand CoSport is unable to go beyond the Terms & Conditions and refund the rest of your costs, namely the 20 percent handling fee."

That's well over a grand in my case that I'm not getting back. You don't fill out this survey (that literally asks for everything they already know, like name and order number) by April 9th you (Edit - see my post below) may not get any of your Olympic ticket money back. I'm pretty damn incensed right now, if anyone else is in this boat let me know if I missed something.

 

[pawrestlersintn]

This is a PSA to anyone who bought tickets for Tokyo via Cosport that you have to fill out some BS survey to get your refund. Check your email and look at this unbelievable part:

"We hope you understand CoSport is unable to go beyond the Terms & Conditions and refund the rest of your costs, namely the 20 percent handling fee."

That's well over a grand in my case that I'm not getting back. You don't fill out this survey (that literally asks for everything they already know, like name and order number) by April 9th you don't get any of your Olympic ticket money back. I'm pretty damn incensed right now, if anyone else is in this boat let me know if I missed something.

A quick Google search shows that you and a ton of other people are not happy, and not likely to be any time soon. Keep your eyes open for a class action suit?

 

[GantryZ]

I'll definitely do that, thanks. I normally don't fuss much about things like this but again over a grand for nothing.

Keeping thousands of dollars of unused tickets because someone didn't see an email in a 10 day period is straight garbage. People could have tied that order to an email that isn't around anymore because they graduated school, changed jobs, etc. Something is going to come of this...

 

[ClarkstonMark]

This is a PSA to anyone who bought tickets for Tokyo via Cosport that you have to fill out some BS survey to get your refund. Check your email and look at this unbelievable part:

"We hope you understand CoSport is unable to go beyond the Terms & Conditions and refund the rest of your costs, namely the 20 percent handling fee."

That's well over a grand in my case that I'm not getting back. You don't fill out this survey (that literally asks for everything they already know, like name and order number) by April 9th you don't get any of your Olympic ticket money back. I'm pretty damn incensed right now, if anyone else is in this boat let me know if I missed something.

this may or may not work, but depending on your cc, file a dispute and you might end up happy

 

[GantryZ]

That also is an option, thanks...

Digging further and discussing with others it's pretty obvious this "survey" exists to make you check off the a few boxes saying you absolve Cosport from all claims, only get the face value back, etc.

 

[GantryZ]

They also didn't say you wouldn't be refunded if you didn't fill out but Failure to meet this deadline will jeopardize your refund. So it may very well just be a scare tactic to get you to check off those boxes of legalese. Well gotta say, it worked in my case...

 

[tikk10]

A 20% handling fee is egregious.

The release form language reads like a "contract of adhesion," which are often found invalid (it's a take-it-or-leave-it contract, where you're relinquishing rights only to get what was already yours). It's extortion-y. But you'd either need to wait for a class action to come along or spend more than $1,000 to break CoSport. Dunno whether this is on the IOC or USOC for engaging with a scammy third party but the IOC probably doesn't care b/c they're probably skimming something off the top of those "handling" refunds anyway. Amateur sports is great in theory, utterly corrupt in practice.

 

[GantryZ]

Appreciate the insight, thanks. Turns out there was a max fee per ticket so some handling fees were less than 20% - so I'm "only" out $760 and that is split three ways. If others want to fight that battle via class action and I can hop on by all means, otherwise it's the cost of doing business for a strange 2020.

 

[tikk10]

Predictably, a class action suit has been filed in a NJ federal court.

Customers Denied Full Refund on ‘Worthless’ Tokyo Olympics Tickets, Class Action Alleges

Sports fans are being denied full refunds to the Tokyo Olympics, despite the fact they can no longer attend, a nationwide class action lawsuit alleges.

topclassactions.com

 

[GantryZ]

Fingers crossed!