OT: Am I get old and cranky, or does customer service just suck any more?

[Howie'81]

got a few examples, certainly not everything I've witnessed the last few years, but am I remembering life wrong? Was there really a time when businesses at least made the pretense they gave a crap when they screwed up?

I have a magazine subscription. December 2016 issue never came. So I filled out the online form to send a replacement. Got sent an email that said my subscription service ran from 6/2016 through 6/2019 so I wasn't eligible for a replacement. WHA??? Then they sent me a customer service satisfaction survey. I laid into them. 3 days LATER I got an apology email and a notice a replacement was being sent.

On my recent vacation, I used a parking service for the airport. Parked my car in a lot, they provide a free shuttle to and from the airport. I called them when we landed at DFW to send a shuttle. Normally I wait about 10-15 minutes MAXIMUM. After 30 minutes and a few phone calls, they kept getting snarky with me and said a shuttle was on the way and I needed to stop calling. After 45 minutes, the shuttle finally showed up. During one phone call, the dispatcher said OH WELL . . . it is the Sunday after spring break so wait times were longer. Except I watched ELEVEN shuttles from their competition pass by me while I waited in the heat. Gee, you think you'd have more shuttles running on a high traffic day???

Yeah, they just sent me a customer service satisfaction survey. Haven't filled it out yet.

I could go on . . . but I long for the days when you called customer service and they actually sounded like they cared that they were not providing a quality service to you. Seems that is the rare exception rather than the rule these days.

ach well, maybe I am just getting old and cranky.

No, it sucks. You're mind's fine.

 

[Lion84]

I have million Comcrap stories from the mythical "I will send a signal to your box" to fix it and even had one person finally admit that they didn't even have the ability to do that at her level to the most recent when I upgraded a box and picked it up at the store for a self install and it wouldn't work so they had to send a tech out and when he looked at it he said it never would have worked because they should have provided you with the proper filter but didn't. I also love being on hold for a service issues and they try to sell you typically something like a pay-per-view UFC fight - like I am in the mood to buy more crap from you when my current service doesn't work. I could write a book on my interactions with the.

 

[TenerHallTerror]

right now my g/f is dealing with her apartment complex. All they need to do is take 10 minutes to caulk a leak in her shower. She has a dog.

We went on vacation for a week, and the dog was staying with a friend. Did the apartment complex take advantage of that time? Nope. fed her the whole, "well it was spring break, we're short staffed, we had a lot of emergency A/C issues" line

so she says fine, we will lock the dog in the bedroom on Monday. no work done. fine we'll do it on Tuesday. no work done. they finally tell her, ok we will get to it FRIDAY.

then she gets a call from them at work TODAY that they tried to get into her apartment this afternoon buuuuuuuuuuuuuuuuuuuuuuuuut . . . the dog wasn't locked up. LOL.

oh btw, it is a chihuahua. oy vey!!