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September 5, 2017
Dear William,
It’s been a fantastic start for our fall sports teams, with five squads ranked in the top 12 nationally, a win over a No. 1 ranked team, and a successful football home opener. Thank you for supporting Coach Franklin and our student-athletes last Saturday as we started what promises to be another exciting season!
I would like to offer my most sincere apologies if you experienced a delay in receiving your football season tickets or parking. We realize this was frustrating and inconvenient for you as well as the family and friends with whom you share Penn State Football weekends. Thank you for your patience; it is appreciated.
There are no excuses for the delays that occurred. We take full responsibility and assure that it will not happen again. This is not how we go about our daily business of serving our student-athletes and loyal fans. We did not meet the expectations of our customers; nor did we meet our own.
I am grateful for your support of our 800-plus student-athletes, as we simply could not offer the experiences we do without you. Your dedication and passion plays a critical part in empowering our incredible students. I cannot thank you enough for consistently stepping up to support our world class institution and 31 varsity programs. You play such a critical role in defining Who, and WHY, WE ARE!!
We can’t wait for our next family reunion this Saturday as we welcome Pitt back to Beaver Stadium for the first time since 1999. Stadium gates will open at 1:30 p.m. for the 3:30 p.m. contest. I would encourage you to arrive at the stadium early so that you have time to take in some of the early arrival incentives, watch the Penn State Blue Band’s pre-game show and welcome your Nittany Lions onto the field for what promises to be another electric atmosphere!!
Thank you for always showing the best of Penn State and extending gracious hospitality to all our visitors to Happy Valley. I look forward to welcoming Pitt and their fans back to Beaver Stadium and am proud to know that we'll show them every bit of courtesy we do others.
We Are … Grateful!
Sandy Barbour
Director of Athletics
The Pennsylvania State University
September 5, 2017
Dear William,
It’s been a fantastic start for our fall sports teams, with five squads ranked in the top 12 nationally, a win over a No. 1 ranked team, and a successful football home opener. Thank you for supporting Coach Franklin and our student-athletes last Saturday as we started what promises to be another exciting season!
I would like to offer my most sincere apologies if you experienced a delay in receiving your football season tickets or parking. We realize this was frustrating and inconvenient for you as well as the family and friends with whom you share Penn State Football weekends. Thank you for your patience; it is appreciated.
There are no excuses for the delays that occurred. We take full responsibility and assure that it will not happen again. This is not how we go about our daily business of serving our student-athletes and loyal fans. We did not meet the expectations of our customers; nor did we meet our own.
I am grateful for your support of our 800-plus student-athletes, as we simply could not offer the experiences we do without you. Your dedication and passion plays a critical part in empowering our incredible students. I cannot thank you enough for consistently stepping up to support our world class institution and 31 varsity programs. You play such a critical role in defining Who, and WHY, WE ARE!!
We can’t wait for our next family reunion this Saturday as we welcome Pitt back to Beaver Stadium for the first time since 1999. Stadium gates will open at 1:30 p.m. for the 3:30 p.m. contest. I would encourage you to arrive at the stadium early so that you have time to take in some of the early arrival incentives, watch the Penn State Blue Band’s pre-game show and welcome your Nittany Lions onto the field for what promises to be another electric atmosphere!!
Thank you for always showing the best of Penn State and extending gracious hospitality to all our visitors to Happy Valley. I look forward to welcoming Pitt and their fans back to Beaver Stadium and am proud to know that we'll show them every bit of courtesy we do others.
We Are … Grateful!
Sandy Barbour
Director of Athletics
The Pennsylvania State University