fc WOT read this Trip Advisor review, and then the response from the manager

[sluggo72]

wow!! Back in your face. For the record, I've been to this place several times, but mostly in the winter, when there is no one else in the place. IIRC the owner Kip is from Wilkes-Barre (?) though hes been out there a long time. Its about Kips grill in Creede, co.

Long time customer but last time here
After an hour and a half wait (told 40 minutes) a large amount of menu was not available . Then after another hour (40 minutes with no waitress ) our food arrives cold. When we said something to manager , she was almost in tears. Owner offered to make it right and took care of bill, but had no interest in why we were upset. He responded like the whole 2.5 hour ordeal was not his fault as s business. This unfortunately will be our last time coming here.


Ask Maryanne B about Kip's Grill
3 Thank Maryanne B

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerry R, Manager at Kip's Grill, responded to this reviewResponded July 28, 2017
We were out of mac n cheese and green chiles. It's been a very busy summer and almost impossible to keep up with the demands. Luckily, we have a huge menu with lots of other choices. Our manager was at your table several times getting you what you wanted. We brought you pitchers of soda, comped your entire meal (that all nine of you ate all of) and apologized and you would not stop going on and on in a very rude way about your displeasure. It was embarrassing the way you went on and on in front of six young children and it had to be stopped. At that point, Kip asked you to leave and never come back. I'm glad you feel like you have a choice as to whether or not to come see us again, but unfortunately you don't. You should try modeling better behavior in front of your kids.


https://www.tripadvisor.com/ShowUse...-r554578311-Kip_s_Grill-Creede_Colorado.html#

 

[psuro]

 

[Obliviax]

wow!! Back in your face. For the record, I've been to this place several times, but mostly in the winter, when there is no one else in the place. IIRC the owner Kip is from Wilkes-Barre (?) though hes been out there a long time. Its about Kips grill in Creede, co.

Long time customer but last time here
After an hour and a half wait (told 40 minutes) a large amount of menu was not available . Then after another hour (40 minutes with no waitress ) our food arrives cold. When we said something to manager , she was almost in tears. Owner offered to make it right and took care of bill, but had no interest in why we were upset. He responded like the whole 2.5 hour ordeal was not his fault as s business. This unfortunately will be our last time coming here.


Ask Maryanne B about Kip's Grill
3 Thank Maryanne B

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerry R, Manager at Kip's Grill, responded to this reviewResponded July 28, 2017
We were out of mac n cheese and green chiles. It's been a very busy summer and almost impossible to keep up with the demands. Luckily, we have a huge menu with lots of other choices. Our manager was at your table several times getting you what you wanted. We brought you pitchers of soda, comped your entire meal (that all nine of you ate all of) and apologized and you would not stop going on and on in a very rude way about your displeasure. It was embarrassing the way you went on and on in front of six young children and it had to be stopped. At that point, Kip asked you to leave and never come back. I'm glad you feel like you have a choice as to whether or not to come see us again, but unfortunately you don't. You should try modeling better behavior in front of your kids.


https://www.tripadvisor.com/ShowUse...-r554578311-Kip_s_Grill-Creede_Colorado.html#

Its a pretty unprofessional response, IMHO. you are never going to win an argument with a customer. simply post that you were very busy, apologize, state that you've successfully pleased thousands of customers but failed to do so in this case.

Always have to take these reviews with a grain of salt. i've seen some awful customers, wait staff and owners. no way to know what is legit. Also, people get motivated to give bad reviews, not good ones.

 

[sluggo72]

Its a pretty unprofessional response, IMHO. you are never going to win an argument with a customer. simply post that you were very busy, apologize, state that you've successfully pleased thousands of customers but failed to do so in this case.

Always have to take these reviews with a grain of salt. i've seen some awful customers, wait staff and owners. no way to know what is legit. Also, people get motivated to give bad reviews, not good ones.

as mentioned, I've been to Kips, and I can believe every word on both sides of this!!

 

[Columbus_Lion]

Too many customers feel entitled. Sometimes, you pick the wrong time to go to a location (restaurant, bar, etc), deal with it. Your improper planning does not entitle you to all your expectations. Glad the owner told them never to come back. (Business owners should have the same choices as customers).

 

[ILLINOISLION]

Why in the hell would you even try to get into ANY place if you were told it would be 40 minutes and you had six young children?

Maybe not the ideal dining experience.....but the restaurant comping nine meals certainly showed they were at least trying to say they were sorry.

Yeah, I’d never want those people back in my place either!

 

[sluggo72]

Why in the hell would you even try to get into ANY place if you were told it would be 40 minutes and you had six young children?

Maybe not the ideal dining experience.....but the restaurant comping nine meals certainly showed they were at least trying to say they were sorry.

Yeah, I’d never want those people back in my place either!

I see you never been to Creede, especially in the summer. The other place in town is Tommyknockers which is a fraction of the size of Kips, at most 4 tables and 8 bar stools!!

 

[Nitt1300]

too many whiny, entitled a-holes in the world today

 

[LionDeNittany]

Its a pretty unprofessional response, IMHO. you are never going to win an argument with a customer. simply post that you were very busy, apologize, state that you've successfully pleased thousands of customers but failed to do so in this case.

Always have to take these reviews with a grain of salt. i've seen some awful customers, wait staff and owners. no way to know what is legit. Also, people get motivated to give bad reviews, not good ones.

IMHO they won the argument with this customer.

Sometimes the restaurant needs to push back.

And frankly some customers are not wanted, so it's a win win writing this response.

LdN

 

[Obliviax]

IMHO they won the argument with this customer.

Sometimes the restaurant needs to push back.

And frankly some customers are not wanted, so it's a win win writing this response.

LdN

really...because I've never been there and, after reading their response (not the complaint) would never consider it. I honestly expect some customers to be Dbags. I expect more from the business.

 

[Gnat91]

This is the first bad review of anything I've ever read where the person complaining could actually form coherent sentences and knew how to spell.

 

[PSU_Chicago]

It sounds like they tried their best to make the customer happy. In that business, sometimes you can not do enough to satisfy a customer. When that time comes ... move on. Customer has the choice to not return

 

[LionDeNittany]

really...because I've never been there and, after reading their response (not the complaint) would never consider it. I honestly expect some customers to be Dbags. I expect more from the business.

I doubt you were going to go there.

I also bet since this went viral they get many new customers.

LdN

 

[jim cummings]

 

[MICH.Nit Fan]

The place apologized, COMPED THEM, and the a-holes still felt compelled to take the time and effort to post a bad review. Unreal.

 

[BobPSU92]

 

[BobPSU92]

The customer should have called Kip’s a SHITHOLE. . That would’ve shown ‘em.

 

[sluggo72]

The customer should have called Kip’s a SHITHOLE. . That would’ve shown ‘em.

No they only would have been correct. But it's a fun shiat hole

 

[phillybillyreprise]

Wasn’t that story on the Goldbergs two weeks ago?

 

[Cosmos]

I see you never been to Creede, especially in the summer. The other place in town is Tommyknockers which is a fraction of the size of Kips, at most 4 tables and 8 bar stools!!

Show me the way!

 

[Cosmos]

Why in the hell would you even try to get into ANY place if you were told it would be 40 minutes and you had six young children?

Maybe not the ideal dining experience.....but the restaurant comping nine meals certainly showed they were at least trying to say they were sorry.

Yeah, I’d never want those people back in my place either!

Imagine the example this person sets for his kids.

 

[nittanyfan333]

I really think that in todays "review" world (yelp, trip advisor... etc) it's SO easy for someone to have a bad experience due to no fault of the establishment (bad time of day, having a bad day... etc) and write a scathing review and wreck your business. I'll admit that when i'm in a new area, I choose a place to eat based on reviews. I have ZERO problem with an owner standing up for their establishment if they're flamed for no legitimate reason. Sounds like in this review, the guest was being a doucher and the owner was standing up for their establishment. Nothing wrong with both sides of the story. Key is, not being a d!ck about it while defending yourself.

 

[hlstone]

At one of the places that I work at, people are asked to leave about once a month. People are waiting for tables, and the staff does not have time to put up with rude behavior.

Edit https://www.facebook.com/Dugans-Pub-113827056536/

 

[PSU Mike]

Hijack alert.

I'm about start to start a crusade against Corner Bakery. I noticed on Jan 3 that they were overcharging sales tax (12.5% vs. actual 11.25%) in their Chicago Loop locations. When I informed the manager she said it was out of her control, and that I should call the corporate customer number at the bottom of my receipt. (Really, you're putting it on a customer to fix this?) I called corporate, got voice mail, left a message and got no reply. Next day, I went to another location. Same thing. Went back for about the 6th time today and they're still doing it -- no doubt 17 days straight -- maybe much farther into the past. When I told the manager today and asked for the regional manager's card she got sh!tty with me and walked away. I told her to own it. Loved seeing a couple customers checking their receipts when they heard me. Called corporate again. Again, no response.

Back story is that in 2004-2006 they routinely charged more at the register than the posted prices in another Chicago Loop location -- 3 years running -- despite my reporting it 5-6 times. Again no response from corporate.

Does anybody know a way to crush them on Social? I don't have a meaningful Twitter presence. They know what they're doing -- they know no law firm is going to hit them with a class action when the typical customer's damages are under $1, and likely would only total $100,000 - $500,000 per year. I already filed a complaint online with the Illinois AG's office. Looking for advice to tear these thieves a new one.

 

[Relayer]

I'm very active on TA and have posted over 400 reviews. The funniest responses I have ever read are from this lodge in Marblemount, WA in the North Cascades. We stayed here 5 years ago and had a good experience. You have to read the responses for all the subpar reviews. The manager is absolutely hilarious! Might have to sift through a couple pages, but well worth it!

https://www.tripadvisor.com/Hotel_R...s-Buffalo_Run_Inn-Marblemount_Washington.html

 

[N&B4PSU]

i drive the wife crazy because i read every review of a place before we travel.. I'm searching for little clues that might be of particular interest to me/us. When i encounter a bad review (scathing) with or without a rebuttal, I click on the complainant and have a look-see at other reviews they've done.

Typically, the reviewer likes to complain in general and I'll blow them off (not always, though... depends what they have to say).

In the referenced instance, I'm pleased to see what the owner had to say. I see this often on TA where owners have had horrific tenants and fire back. Frankly, i wish businesses in general would simply tell customers... thanks, but no thanks. Take your crap and go play elsewhere.

This biz of the customer always being right is simply stupid. Most people are tired of loud mouthed jerks in stores and would all but give a standing ovation to mgmt that showed the balls and kicked the morons out.

 

[Victor E. Bell]

Hijack alert.

I'm about start to start a crusade against Corner Bakery. I noticed on Jan 3 that they were overcharging sales tax (12.5% vs. actual 11.25%) in their Chicago Loop locations. When I informed the manager she said it was out of her control, and that I should call the corporate customer number at the bottom of my receipt. (Really, you're putting it on a customer to fix this?) I called corporate, got voice mail, left a message and got no reply. Next day, I went to another location. Same thing. Went back for about the 6th time today and they're still doing it -- no doubt 17 days straight -- maybe much farther into the past. When I told the manager today and asked for the regional manager's card she got sh!tty with me and walked away. I told her to own it. Loved seeing a couple customers checking their receipts when they heard me. Called corporate again. Again, no response.

Back story is that in 2004-2006 they routinely charged more at the register than the posted prices in another Chicago Loop location -- 3 years running -- despite my reporting it 5-6 times. Again no response from corporate.

Does anybody know a way to crush them on Social? I don't have a meaningful Twitter presence. They know what they're doing -- they know no law firm is going to hit them with a class action when the typical customer's damages are under $1, and likely would only total $100,000 - $500,000 per year. I already filed a complaint online with the Illinois AG's office. Looking for advice to tear these thieves a new one.

Somewhat similar experience. Couple years ago I was at the Nittany Mall for a belt. Some dude had a kiosk in the middle of the mall that was selling cheap crap belts which is exactly what I needed. Found one and the dude added six points when he rang it up. Here I am, some fat f*** buying a belt and he thinks I don't know any better but I said "Since when is there tax on clothes?"

Wordlessly he cancels the sale and rings it up at the posted price, no tax. I should have told him to piss off and keep his crap belt but I wanted to be done shopping, which I hate anyway so I bought his garbage belt which lasted about a month, but I wondered how many other guys he fleeced ringing up tax on belts. Also I considered that he probably wouldn't have tried that shit if a woman was doing the shopping. Probably a rare instance where a guy is going to have a good chance of getting boned at the register as opposed to a female.

By the way, I can't speak for Illinois but the PA A.G's office helped me out on a mistaken identity collection problem I had a few years back. I have a very common name and some collection agency (crooked debt purchasing shizhole) sent me a bill for over $600 for some consumer credit card that I never had for a store that I never entered. I went absolutely batshit crazy and got the AG's office on it and they straightened it out forthwith. No cheerleader for the AG's office but they got that one right. Good luck to you.

 

[nittanyfan333]

Hijack alert.

I'm about start to start a crusade against Corner Bakery. I noticed on Jan 3 that they were overcharging sales tax (12.5% vs. actual 11.25%) in their Chicago Loop locations. When I informed the manager she said it was out of her control, and that I should call the corporate customer number at the bottom of my receipt. (Really, you're putting it on a customer to fix this?) I called corporate, got voice mail, left a message and got no reply. Next day, I went to another location. Same thing. Went back for about the 6th time today and they're still doing it -- no doubt 17 days straight -- maybe much farther into the past. When I told the manager today and asked for the regional manager's card she got sh!tty with me and walked away. I told her to own it. Loved seeing a couple customers checking their receipts when they heard me. Called corporate again. Again, no response.

Back story is that in 2004-2006 they routinely charged more at the register than the posted prices in another Chicago Loop location -- 3 years running -- despite my reporting it 5-6 times. Again no response from corporate.

Does anybody know a way to crush them on Social? I don't have a meaningful Twitter presence. They know what they're doing -- they know no law firm is going to hit them with a class action when the typical customer's damages are under $1, and likely would only total $100,000 - $500,000 per year. I already filed a complaint online with the Illinois AG's office. Looking for advice to tear these thieves a new one.

Wouldn’t this be a better business bureau thing? I’d think it wouldn’t be a bad idea to contact them and let them know.

 

[nittanyfan333]

i drive the wife crazy because i read every review of a place before we travel.. I'm searching for little clues that might be of particular interest to me/us. When i encounter a bad review (scathing) with or without a rebuttal, I click on the complainant and have a look-see at other reviews they've done.

Typically, the reviewer likes to complain in general and I'll blow them off (not always, though... depends what they have to say).

In the referenced instance, I'm pleased to see what the owner had to say. I see this often on TA where owners have had horrific tenants and fire back. Frankly, i wish businesses in general would simply tell customers... thanks, but no thanks. Take your crap and go play elsewhere.

This biz of the customer always being right is simply stupid. Most people are tired of loud mouthed jerks in stores and would all but give a standing ovation to mgmt that showed the balls and kicked the morons out.

I’m the exact same way. I read reviews on everything Wifeypants and I do before we do it. I guess that’s a product of going on MANY international trips and staying at B&Bs. A lot of times it’s just a quick check to see how many reviews there are and how high the reviews are. If a place has 4.5 stars but only has 35 reviews, it’s a risk. If it’s 4 stars out of 1538 reviews that place is legit. Then of course there’s checking to see when the negative reviews were. Place could have gone through a bad manager for a year or so causing the reviews to dip. And I’ll always check to see if the owner responds. If they’re checking to see what people are saying about their establishment, it shows that they care (provided the responses are legit, and not just being a jerk).

There’s a lot that can be figured out about a place by reading the reviews. Just takes a little analyzing.

 

[ForesterGump]

PSUMike: I can't understand why you keep giving them your business. Any time I think I'm hosed by service, quality or price, I take my dollars elsewhere, and never go back.

I've written mainly good reviews. Especially if I think I received good value for my buck. If you want to make a bad review with legs, a video is probably better than words. People don't read as much as watching an image.

 

[Nitt1300]

Hijack alert.

I'm about start to start a crusade against Corner Bakery. I noticed on Jan 3 that they were overcharging sales tax (12.5% vs. actual 11.25%) in their Chicago Loop locations. When I informed the manager she said it was out of her control, and that I should call the corporate customer number at the bottom of my receipt. (Really, you're putting it on a customer to fix this?) I called corporate, got voice mail, left a message and got no reply. Next day, I went to another location. Same thing. Went back for about the 6th time today and they're still doing it -- no doubt 17 days straight -- maybe much farther into the past. When I told the manager today and asked for the regional manager's card she got sh!tty with me and walked away. I told her to own it. Loved seeing a couple customers checking their receipts when they heard me. Called corporate again. Again, no response.

Back story is that in 2004-2006 they routinely charged more at the register than the posted prices in another Chicago Loop location -- 3 years running -- despite my reporting it 5-6 times. Again no response from corporate.

Does anybody know a way to crush them on Social? I don't have a meaningful Twitter presence. They know what they're doing -- they know no law firm is going to hit them with a class action when the typical customer's damages are under $1, and likely would only total $100,000 - $500,000 per year. I already filed a complaint online with the Illinois AG's office. Looking for advice to tear these thieves a new one.

write to the Tribune, they probably have a consumer affairs reporter who would love this

 

[Bubbas Breakaway]

Wasn’t that story on the Goldbergs two weeks ago?

Just about word for word

 

[Lion84]

Wouldn’t this be a better business bureau thing? I’d think it wouldn’t be a bad idea to contact them and let them know.

I would think this would be criminal - fraud? No?

 

[PSU Mike]

PSUMike: I can't understand why you keep giving them your business. Any time I think I'm hosed by service, quality or price, I take my dollars elsewhere, and never go back.

I've written mainly good reviews. Especially if I think I received good value for my buck. If you want to make a bad review with legs, a video is probably better than words. People don't read as much as watching an image.

I’ve been going back so I can get more dated receipts over a wider range of dates because I don’t want to ask anybody else for theirs. I have a feeling that if the AG steps up, that Corner Bakery could be cooking their POS data, and if that were proven their price tag of this would go up an order of magnitude and criminal charges will follow.