Hey all.
To say I'm angry is an understatement.
Thanks for the suggestions, recommendations and condolences.
I am a rewards member of this brand, but I rarely stay there, so I'm not very high up the ladder. It is not a Hilton, Marriott or Hyatt brand, where I do have a bit higher status. There was no offer for help in finding another hotel other than a generic search link. Wow, thanks for that!
I have called the General Manager and left multiple voice messages. No reply.
I've sent emails to them, and again, no reply.
I've called Customer Service with the chain, and received no help.
I've written an email to the OK Attorney General's office, and also electronically filed a Complaint Form with their Consumer Protection Department.
I've emailed the office of the Mayor of Tulsa.
Wanted to let them know that it wasn't just my room, as others also received the same cancellation email. The hotel was walking distance to the BOK Center. I realize I can get a hotel 6-10 miles out and use Uber, but I didn't really want to do that. I also didn't want to rent a car. I spent a lot of time finding a hotel that was within walking distance and that hadn't already been blocked out by the NCAA.
In the end, I don't really expect to get our rooms back, but really needed to vent a little. Thanks for listening (reading).