She should walk over to the ticket box in the BJC or go knock on the door of the Nittany Lion Club customer service line, its the doors to the left of Gate E.
Audrey Snyder trying to dissuade fans from coming to PSU playoff game.
- Thread starter PSUWrestlingFanSince2011
- Start date
She should walk over to the ticket box in the BJC or go knock on the door of the Nittany Lion Club customer service line, its the doors to the left of Gate E.
Not a single blue ticket (direct purchase) is over $160 in SJ. The price quoted in the article (an article which does nothing to support your case, since the one legit claim was apparently resolved), is for a RESALE TICKET. So that means someone bought it for $160 hoping to flip it, and might actually get stuck with it, at the current pace. I would think that a (self-proclaimed) expert in researching would have checked into that before posting?
Whole thing is bush league. Just tie it to the regular season tickets moving forward.
Put a disclaimer on the season tickets that if the team hosts a playoff game an additional one time fee of 26 bucks or whatever it was will be billed on whatever date the game times are released. Anyone who doesn't want to be bound to that extra fee doesn't need to try and get season tickets. The end.
Since you want to accuse people of being "delusional", why don't you post a full, timestamped copy of her confirmation email from the first week in December? The one she would have received if she had applied properly in the first place. And did she call (or better yet email) to follow up before you posted today? Did she have a valid credit card on file this past weekend when they applied the charges? Amazing how all of these people supposedly know other people and chat, and yet around December 4th (when a remedy could potentially have been sought) none of these groups of students discussed amongst themselves how some did/didn't receive confirmation emails. I think some are lying, and others were just confused by the process, regardless of past experience.
But in the end, anyone who wants to go can pony up the $ right now and get in, potentially even in the exact same "student section seat". And spare me the cost argument, as in state tuition + board is $35k, and out of state is $70k+.
You would think a know-it-all like you would have read the post right above yours by a poster whose daughter absolutely applied to the lottery along with many of her PSU friends..... and she did not get allocated tickets (nor did multiple friends, while multiple others did). You really shouldn't call other posters' children liars junior.
Feels like Kris Petersen's account... super defensive about something there is no reason to be defensive about.
If everything they say is true, its still a massive **** up by the AD that a lot of students that clearly wanted to get tickets for this game were unable to because of how the process was run and communicated.
I'm sure Franklin is thrilled that there might be 5 or 6 fewer sections of students for the biggest home game of his career and likely in school history.
Wandering Spectator
Well-Known Member
Audrey seems unhappy covering PSU. Many times she comes across as focusing on the negatives. Her passive-aggressive style is old. Maybe she needs to find another program to cover.
Yes. And it’s too bad. I’ve been reading her work for years. Subscribed to her (joint) podcast. Stopped after the no comment debacle. The beat reporters are expected by the fanbase to build the program up, not try to tear it down.
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Thank you. You guys believe us now or no? How much more proof do you guys want?
And it’s pretty clear that this was a major issue right away and needed to be dealt with immediately but nothing was done. I’m sure the ticket office was getting blasted with calls and emails but they don’t seem to care.
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Unless the poster is affiliated with the university and has access to the process, I don't understand them not being a little bit skeptical that student ticket sales for a 1st ever playoff game in State College, PA in December went off without a hitch.
Now was it nothing? A hiccup? A glitch? Or perhaps even a feature if you believe some folks.
It should also come as no surprise that if Snyder asks the person in charge of the student ticket sales process at PSU to characterize their job performance that they are going to give themselves a favorable review.
And 'X' certainly provides a platform for those who feel her reporting and characterizations re the student ticket sales process are inaccurate to let it be known.
It's difficult to assign ultimate blame without having full understanding of the whole process.
This story was posted a couple hours ago by Atholon Sports:
The story included this quote:
So much for the poster claiming this was not the case.
Thousands of Penn State Students Did Not Receive SMU Tickets, Blame CFP
The story included this quote:
So much for the poster claiming this was not the case.
So Matt De Lima, whoever that is, has young Dylan, plus "Audrey received many screenshots", and that somehow equates to "thousands".
Sounds SUPER credible.
@CJFisJoePaII , are you Matt? Dylan?
Even if its 10 kids who have confirmations and didn't receive tickets, 10>0 which is the number of requests the athletics said were rejected.
Are you Kris Petersen?
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So the two sales, which were held independently, both involved chicanery?
Honestly I don't know much about the regular season ticket side of things, but I know that those folks had a window to request their seats, and then on Monday morning there was an NLC sale, where they presumably could have purchased tickets if there had been some problem during stage 1. And then on Monday afternoon the public sale started, and there were LOTS of seats available, potentially even any of the seats which are apparently in question.
How exactly does any party benefit from selling the exact same ticket, for the exact same amount, to person "B" instead of person "A"?
P.S. There still appears to be a few thousand blue tickets (including in the former student sections) available as of this moment, and at least as many resale seats. Anyone who still needs a ticket but is pouting at this point is just being stubborn, and will receive zero pity from me.
Not getting fulfilled is not the same thing as getting rejected. Do you realize that fact?
All it took was an invalid credit card to prevent a transaction from being completed, and sometimes the simplest answer is the correct one. Since student season tickets were issued over the Summer, it's within the realm of possibility that some number of saved cards since expired. And if a kid managed to go over the limit at Champs the week before, additional charges are blocked. Or maybe they fat fingered a # while applying?
My theory is far more plausible than what some are proposing.
Start a Go Fund me to buy them face value tickets if it's such a big deal!
What am I suggesting? I said I think there was a glitch in the system and the lack of communication prevented people from being aware of a problem until it was too late.
I also believe I'm the only person in this thread who has ever worked in the Penn State ticket office. How much time have you spent in Penn State's Archtics software?
Well considering everything related to the actual application and ticket ran through Ticketmaster, your resume doesn't really appear to be relevant in this case.
Unless you are blaming Ticketmaster.
It's so hard to tell with so many whackadoodles pointing so many different fingers!
Archtics is Ticketmaster's CRM software... Every interaction you have with Penn State Ticketing, is Ticketmaster on the backend, even if you're speaking with a Penn State employee sitting in Beaver stadium or the BJC.
If people received confirmation emails that their requests were in and they'd be charged if they were selected, and they weren't selected and the AD is saying they have no record of anyone being rejected, then yea its a huge ****ing issue with the software or how this specific event was setup.
There wasn't someone from the AD manually typing these emails. There should be a record of every single one of them going that went out and to whom.
I don't believe there was some sort of scheme, unless someone from the CFP pressured Ticketmaster into lowering the number of tickets, which doesn't make sense.
I think someone set something up incorrectly and then no one asked any questions. They knew how many tickets they sold obviously, someone should have been surprised that there were 5,000 tickets left and looked into it instead of rolling them right into the general release.
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And you have no idea whether the charge was successful or not, for any of the possible reasons I stated. And based on the small # of anecdotes floating around, that depends perfectly plausible to me. And no, I do not feel that Athletics should have chased anyone down to fix rejected charges.
My big issue with this whole topic is the conspiracy nuts. Let's say it's 5,000 tickets that will now be sold for an additional $132 (which is on the high side, because many on the West side are only $150). That's $660,000 which is NOT worth the aggravation against 107,000 * $100 (WAY low) = $10,700,000.
OK, I am probably going to regret entering this particular Thunderdome, but here goes.
First, I'll add I am the second person in this thread to have worked in the ticket office. I am quite familiar with TM and Archtics software.
Now, let's all dial back the vitriol. We all want a packed house that helps carry us to a dominant performance to propel us to the Fiesta Bowl.
Normally, through my experience working in the ticket office, I am loathe to truly believe students, as some come up with some doozies that clearly aren't true. And in this case, I was prepared to not believe them again. UNTIL, the exact same thing started happening with regular season ticketholders like myself. There are dozens of posts on the usual popular Facebook PSU pages from season ticketholders who received emails saying that they had reserved their seats only to find that wasn't the case. (I am not on FB, but my wife was showing them to me as we watched hoops this evening.) One of the posts was someone I am friends with and served with on a charity board. He is, like me, a decades-long ticketholder. He reserved his seats, received the email confirming that he had done so, only to see HIS SEATS for sale when he viewed the public sale online yesterday morning. He called the ticket office, and was basically told sorry, can't help you. He ended up purchasing his seats for a nominally higher cost due to fees. Several other people posted the same experience.
When you combine all this, I think it's obvious something went wrong in the process. PSU has the ability in this instance, to point the finger at the CFP and TM, who are each pointing their fingers back at PSU. And in virtually every instance, I would not believe anything TM says or does. While not chicanery, all of these respective parties have screwed the pooch publicly and none should get the benefit of any doubt from a rightfully skeptical public. For further evidence, I will offer this tidbit: on the most recent BJC concert I worked about a month ago, there were several complaints regarding handicap seating. When I received one of these complaints, I looked up the tickets the woman purchased. Indeed, inexplicably, seats that were not handicapped accessible or in any way ADA approved were marked as such by TM/Archtics. This could not be explained by anyone in the ticket office.
Finally, and this is anecdotal and I am dubious myself. But I know a student who is friends with my son. I told him about the lottery and he said he was applying. I ran into him this weekend before Saturday's game and asked if had gotten a ticket and he said he didn't "win the lottery." I wasn't shocked by his answer given the past demand for student tickets.
What did shock me was that SEVEN FULL SECTIONS of student tickets were available for the NLC and public sale. Again, SEVEN sections (I am combining the halves of EBU and WBU as one section.)
So, while there is at this time no smoking gun, there is now a lot of circumstantial evidence pointing to some type of snafu. I think we can all agree on this. I don't know Audrey Snyder, but I'm sure she was shocked when she saw THAT MANY student tickets available. And she combined that data point with the unbelievable hotel prices into a social media post that subsequently drew this reaction.
Given that this story in now getting wider audiences, more info may come out. But again, IMO, something get messed up somewhere. And the evidence that's currently available points to either TM or PSU screwing up, but also possibly at CFP trying to maximize ticket sales by limiting cheap student tickets and expanding much more expensive public tickets at 6x the price ($25 vs $150).
Let's see what happens and where any news stories or investigations lead. Again, none of the entities currently involved (PSU/CFP/TM) have clothed themselves in glory in the past, and TM is one of America's most hated companies.
Hopefully, we can continue the discussion in a less heated manner. Carry on.
First, I'll add I am the second person in this thread to have worked in the ticket office. I am quite familiar with TM and Archtics software.
Now, let's all dial back the vitriol. We all want a packed house that helps carry us to a dominant performance to propel us to the Fiesta Bowl.
Normally, through my experience working in the ticket office, I am loathe to truly believe students, as some come up with some doozies that clearly aren't true. And in this case, I was prepared to not believe them again. UNTIL, the exact same thing started happening with regular season ticketholders like myself. There are dozens of posts on the usual popular Facebook PSU pages from season ticketholders who received emails saying that they had reserved their seats only to find that wasn't the case. (I am not on FB, but my wife was showing them to me as we watched hoops this evening.) One of the posts was someone I am friends with and served with on a charity board. He is, like me, a decades-long ticketholder. He reserved his seats, received the email confirming that he had done so, only to see HIS SEATS for sale when he viewed the public sale online yesterday morning. He called the ticket office, and was basically told sorry, can't help you. He ended up purchasing his seats for a nominally higher cost due to fees. Several other people posted the same experience.
When you combine all this, I think it's obvious something went wrong in the process. PSU has the ability in this instance, to point the finger at the CFP and TM, who are each pointing their fingers back at PSU. And in virtually every instance, I would not believe anything TM says or does. While not chicanery, all of these respective parties have screwed the pooch publicly and none should get the benefit of any doubt from a rightfully skeptical public. For further evidence, I will offer this tidbit: on the most recent BJC concert I worked about a month ago, there were several complaints regarding handicap seating. When I received one of these complaints, I looked up the tickets the woman purchased. Indeed, inexplicably, seats that were not handicapped accessible or in any way ADA approved were marked as such by TM/Archtics. This could not be explained by anyone in the ticket office.
Finally, and this is anecdotal and I am dubious myself. But I know a student who is friends with my son. I told him about the lottery and he said he was applying. I ran into him this weekend before Saturday's game and asked if had gotten a ticket and he said he didn't "win the lottery." I wasn't shocked by his answer given the past demand for student tickets.
What did shock me was that SEVEN FULL SECTIONS of student tickets were available for the NLC and public sale. Again, SEVEN sections (I am combining the halves of EBU and WBU as one section.)
So, while there is at this time no smoking gun, there is now a lot of circumstantial evidence pointing to some type of snafu. I think we can all agree on this. I don't know Audrey Snyder, but I'm sure she was shocked when she saw THAT MANY student tickets available. And she combined that data point with the unbelievable hotel prices into a social media post that subsequently drew this reaction.
Given that this story in now getting wider audiences, more info may come out. But again, IMO, something get messed up somewhere. And the evidence that's currently available points to either TM or PSU screwing up, but also possibly at CFP trying to maximize ticket sales by limiting cheap student tickets and expanding much more expensive public tickets at 6x the price ($25 vs $150).
Let's see what happens and where any news stories or investigations lead. Again, none of the entities currently involved (PSU/CFP/TM) have clothed themselves in glory in the past, and TM is one of America's most hated companies.
Hopefully, we can continue the discussion in a less heated manner. Carry on.
Rejected charges aren't really a real issue, at least not in the way I think you're describing it.
You have your payment card already in your profile, obviously, otherwise they wouldn't be able to charge it. If you have an Amex (or Visa, or Mastercard) on file and Amex rejects the charge for whatever reason, lets say they think its fraud, the card holder will be generally be made aware of the rejection through the card issuer and at the very least will see the rejection in their statement or app.
A rejection for something like fat fingering your credit card number isn't really possible because you won't be able to save the card in your profile. I just added a new card to my account and transposed the last 2 numbers, this is what it looks like when you try to save it.
Not saying its impossible, the primary cause would be having card that was cancelled after being added. But unless there was some string of identity theft on campus it seems very unlikely you'd have dozens and dozens and dozens of people with bad credit card info saved in their profiles who all forgot to update it to a new card.
So lets talk about the automated email confirmations. The AD should know how many went out.
If they do know, then that number should equal the number of tickets sold, otherwise there is an issue. If they have record of 21,000 confirmation emails being sent over the course of that week or however long it was and only 16,000 tickets were sold, that should raise some eyebrows...
If they do not know how many went out, that's also an issue, because they obviously think they do, hence the statement "All students who requested tickets by the Friday, Nov. 29 deadline received tickets."
I think there was an issue where email responses went out but nothing was stored in Archtics, so there was nothing to trigger the kids getting charged, and nothing that would show up if you ran a report in the system because that data simply isn't there.
Glitches happen. I see it with marketing campaigns that don't sync correctly into salesforce or inbound leads end up in incorrect accounts because of how rev ops set something up or because a seemingly unrelated change to rules elsewhere in the system had unintended consequences.
Simplest answer is generally the right one. It's almost certainly incompetence/user error vs bad actors. It's just such little additional revenue in comparison to the overall CFP gate.
It's also unfixable now, so outside of any affected parties who have incredibly high NLC point totals, I wouldn't expect a satisfying resolution to this for anyone.
I don’t want pity I want as many students there as possible to ya know? Make noise.
At the end of the day, does it surprise anyone that Athletics might have botched some or most of this process? From the seemingly annual struggle of organizing seven Saturday's of parking, to handling tickets, none of this is surprising.
Seems like there is still a possible fix here. There are thousands of unsold tickets in the previous student section. Why doesn't PSU take ownership and fix it ( like anyone in the private sector )? Take back the thousands of available tickets in that section and have another student sale? Non transferable again. According to the University, there won't be a ton of interest so they should be easy to distribute.
Even sell them for $55 to recoup any administration cost with ticketmaster. Students get their student section tickets if they really want them, stadium looks full, place gets loud, Psu wins, everyone leaves happy.
I know to a bunch of 50 year olds siting in the student section instead of over 3 sections seems like a "who cares". To the seniors that have been to every game in the 4 years and want one last shot before leaving - it's a big deal.
Even sell them for $55 to recoup any administration cost with ticketmaster. Students get their student section tickets if they really want them, stadium looks full, place gets loud, Psu wins, everyone leaves happy.
I know to a bunch of 50 year olds siting in the student section instead of over 3 sections seems like a "who cares". To the seniors that have been to every game in the 4 years and want one last shot before leaving - it's a big deal.
You may view them as independent, but they’re not. it’s only one event on the backend. All of the tickets live in the same place so to speak. There being issues with multiple groups for the same game points even more strongly to something being setup incorrectly when they built out the game. Given the additional involvement of an outside group like the cfp making this different than a standard home game, it’s not all that surprising.
Penn State doesn't own these tickets. The CFP/Ticketmaster does. It's a bowl game for all intents and purposes. This is no different than if it happened at the Rose Bowl, the venue just happens to be Beaver Stadium.
Yeah, I certainly don't know enough on how it could happen, and I did not think there was an actual chance that it would. It just seems like somebody screwed this up, so somebody should find a way to fix it. Blocking off a section like EAU or SJ and having a 48 hour student only sale seems like the only way you could generate buzz to actually sell them. Otherwise, it's gonna be a bad look Saturday at noon from the overhead shots.
The sections have been opened to the general public and presumably at least 1 ticket in each has been sold. You can't suddenly turn those sections back into student seating now and you can't unwind the sales without causing massive headaches.
You failed to mention the obligatory stop at Erculiani's for dinner on the way back to Pittsburgh and surrounds
She has always been a burnt sour fudge. The broad is what she is a distraction at best.
If you read the SMU board, they're just chartering private flights into state college, in and out same day. #oilmoney
She is the Cory Geiger of women covering Penn State Football.
Fairly apt comparison. She does a good job of pushing buttons on perceived negative issues.
She used to follow platers around trying to get dirt on them to hopefully punch her ticket to ESPN or some other bigger media outlet.
