The school is William & Mary.
The cleaning service that this mother hired was not affiliated with the school. She just went to
the Internet and hired a service in the town. My daughter noticed this strange woman on her dorm floor and approached one of the kids "hey, I noticed this strange woman going into and out of your room. Is she related to you or visiting". "No, that's just the cleaning lady that my mom hired."
My wife and I were blown away. I googled it and there was a similar controversy at Harvard a few years ago.