Not poorly trained, poorly informed. As stated above, there was no internet back then and the Soviets had total control of the flow of information (news, science, etc.).
True, and the methods they use to reinforce this thinking is quite tragic.
LOL - I had many similar experiences as you describe in the airport and above. I worked on a large aluminum plant project that was installed just outside of Ekatinburg in the early 1990s. Between 1989 and 1992, I spent one week out of six in the USSR for meetings on this project. Most of these were in Moscow and sometimes we would go to the Urals and visit the site. Occasionally, we would visit a remote region of the USSR to evaluate another potential project to convert defense plants to produce consumer goods.
Naturally, I got to know a lot of citizens on a personal level. It was crazy how they lived two lives. One behind their walls where they could speak freely and live how they chose and one where they were in public/work settings and they had to comply. I could go on forever with examples, but I am certain that the people that went into that plant truly felt that they had no choice. And, trust me, there is a very specific social status system in place among the non-elites as well.
I lived in the Urals area for nearly one year as we commissioned this plant. It was impossible to get the people to work overtime even if our company would absorb the labor cost. We learned that they had to shop and tend to their gardens after work in order to "survive". This was summer season.
When winter rolled around, I thought we could get some overtime going since gardening duty was over. It was just the opposite, they had to shop even harder to make ends meet. Your description about the shoes is spot on. None of the stores had any signage to identify them as stores and you had no idea what you would find when you went in. You simply got in line and hoped for the best. Long lines meant something good but a real possibility of them being "out" when your turn came. Medium lines (maybe good, maybe have when I get there). Imagine the frustration!!
Here is a "real life" example of what the shopping experience was like in this industrial town:
Monday:
Shop A: Moldovan Brandy (quite good but unaffordable to Soviets), Fifty pound sacks of Chinese Rice, White ladies summer dresses (in winter) in two sizes only
Shop B: Beer, Mittens, Ski Poles, Oranges from Kazakhstan, Hunting Knifes
Shop C: Girls boots (size 5 & 7), Chocolates from Finland and Alternators for a Zhiguli
I will never forget the looks on our Soviet visitors' faces when we took them to a Wine and Spirits Shop (State Store back then) and to a Giant Eagle when they visit our home offices in Pittsburgh. The elder Communist Party chiefs truly thought it was staged!